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June 15, 2017
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349 Comments
Extremely disappointed. Very rude and incompetent service.
We moved to the USA 2 1/2 months ago and have followed all the procedures we believe are needed in order for us to do everything correctly. We requested an ITIN for our son as he should be covered at some point under health insurance (which we will obviously pay for). So we finally got through after countless hours trying to make an appointment, and the appointment was set for today, 15.Feb.2018 at the S. Gessner office in Houston, at 10:45 am. Unfortunately, the rude woman at window 14 decided that we do not need the ITIN for him because we are not filing tax papers at this time. Needless to add, she couldn’t be bothered to tell us which identification number we should provide when the health insurance company insists on a SSN (or ITIN as we’ve understood would only be allowed) for enrollment purposes.